Job duties and responsibilities
What not to do over the phone checklist.
Do not engage in personal talk with patient.
Never assume anything or any answer. Always ask for help from supervisor before passing on the information to caller.
Never provide any unauthorized information to caller. Check you office policy.
What to do checklist.
Come 30 minutes early to the office every working day. If You are on time you are late. Check office policy when they are open.
Wear formal attire. Check with office what dress code they prefer.
Pick up the phone call within 3 rings.
How to answer the phones.
When answering the phone always use soft and calming voice.
Thank you for calling The best dental office in the world. How may I help ?
May I know your first and last name please? (If not sure ask them how to spell it properly)
What is your best contact number to contact you?
How to schedule new patient.
How to check patient insurance.
Basic dental terminology use in dental office.